1. Information We Collect

We may collect the following information:

• Personal Details: Full name, email address, phone number, and address.

• Service Information: Property size, frequency preferences, and schedule.

• Payment Information: While we collect transaction details, we do not store your credit/debit card or net banking details. Payments are processed securely through Razorpay.

• Technical Data: IP address, browser type, pages visited, and access time (via cookies and analytics tools).

2. How We Use Your Information

Your data is used to:

• Deliver and manage our housekeeping services.

• Communicate regarding bookings, billing, service updates, or promotional offers.

• Facilitate secure payments via our partner payment gateway, Razorpay.

• Improve our website and services through usage analytics.

• Fulfill legal obligations and internal security processes.

3. Payment Gateway – Razorpay

We use Razorpay to process all online payments securely. When you make a payment, you may be redirected to Razorpay platform where your payment data (e.g., card or UPI details) is handled in accordance with Razorpay security protocols and privacy policy.

Razorpay may collect additional data such as:

• Cardholder name

• Card number or UPI ID

• Billing address

• OTP and transaction authentication details

You can review Razorpay privacy practices here: https://www.razorpay.com/privacy

We do not store your payment credentials on our servers.

4. Sharing of Information

We do not sell or rent your data. However, we may share your data:

• With service staff to fulfill your cleaning request.

• With Razorpay for payment processing.

• With authorities if legally required for fraud prevention or compliance.

5. Data Security

We adopt strong encryption, firewall, and access control systems. All transactions processed via Razorpay are PCI-DSS compliant, offering industry-standard protection.

6. Cookies and Tracking

We use cookies to understand user behavior and improve experience. You can disable cookies in your browser settings, although some features may not work optimally.

7. Your Rights

You have the right to:

• Access your data.

• Correct or delete your data.

• Withdraw your consent.

• Lodge a complaint with a regulatory authority.

For any of the above, contact us at support@myhousekeeping.in.

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from children.

9. Policy Updates

We may revise this policy occasionally. Changes will be posted on this page, and your continued use indicates your acceptance of those changes.

10. Contact Us

My Housekeeping
Email: support@myhousekeeping.in
Phone: +91 90513 76766
Website: www.myhousekeeping.in
Location: Behala, Kolkata, India